Privacy Policy

Last updated:May 25, 2024
As a tourist coming to Vietnam to experience Vietnamese culture and cuisine with us, you should be able to make informed decisions about your personal data. At Kiss Tour, we take full responsibility for ensuring the security of your Personal Data, and we are confident in our ability to do so. Our Privacy Policy explains in detail the various steps we take to handle your Personal Data, including the collection, recording, organization, structuring, storage, retention, adaptation, consultation, erasure, or destruction of such data through our website
This Privacy Policy applies to users, applicants, and partners of Kiss Tour (referred to as "you"). Please take a moment to review our Privacy Policy and contact us if you have any questions.

1. Personal Data We Collect

We collect personal information that helps us identify you and provide you with the services you request on our website, in the ways listed below: 

1.1 Data Collected Whenever You Use the Site

As a User
We obtain Personal Data that can either identify or be utilized to locate, or contact you. If we do not gather this information, we will not be able to provide you with all the services you have requested on the Site. The Personal Data that we acquire directly from you includes:
  • (i) Full name
  • (ii) Email address
  • (iii) Phone number
  • (iv) Pickup point
  • (v) Your reviews
As part of our know-your-customer process, we may ask you to provide us with a government-issued document(s) in certain rare circumstances. This may be necessary under the applicable laws or Our Terms & Conditions to identify you and to process your request, as well as other services such as financial services, refund process, insurance claims, and booking cancellation.  
As an applicant
As a part of our talent application, onboarding, and consideration/acceptance processes, we will require gathering your work history, education qualifications, and resume.

1.2 Data Collected from Your Device

We will gather Personal Data in the form of technical information pertaining to your device and device usage whenever you utilize the Site. This may encompass details regarding the web pages you have viewed, the duration of your session, and the internet device identity (ID), and may include:
  • Geographic location: We may gather information regarding your precise geographic location to offer you relevant location-based deals on the Site. Your approximate location may also be inferred from your mobile device's GPS, IP address, and other details.
  • Log Information: While you are using our Site, we will gather information that we refer to as "log information". Even if you do not create an account on the Site, we may collect this log information. This log information could include (but is not limited to) IP address, browser type, operating system, country, pages visited, your mobile carrier, device information, as well as other Internet usage-related information. Our aim in gathering this log information is to enhance your experience while using the Site.
  • Cookies and similar technologies: A small piece of data that helps us track your internet usage is called a cookie. We use cookies in our email notifications after a purchase or reservation of goods and services has been made on the Site. If you wish to stop the cookies feature, please deactivate the cookies option. Please note that if you choose to deactivate cookies, you may not be able to access all or part of the Site or use all or part of its functionality.
  • Device and Installed Application Information: The information and data that is available on your phone or on the applications installed on it may be gathered in order to create a segmented risk profile and generate statistical information. This will be done only when it is necessary and required for the financial services-related checking that Kiss Tour does. To ensure your privacy, any personal identifiers will be removed, and the information will be pseudonymized. This means that the metadata produced in this manner will not be able to reproduce the original data collected.

2. How We Collect, Process, Use, or Disclose Your Personal Data

2.1 Use of Personal Data

Kiss Tour uses your personal data for various reasons, including:
  • Tailoring travel, lifestyle, and financial offerings to your preferences. This means they may use your data to suggest packages or services you might be interested in.
  • Verifying your identity for security purposes. This ensures the platform is secure for everyone.
  • Managing and running the website. This includes tasks like processing orders and resolving technical issues.
  • Communicating with you about your use of the website and responding to your questions. This allows them to provide you with better customer support.
  • Sharing your reviews with other users. This helps others make informed decisions about products and services.
  • Enforcing the rules of the platform. This ensures a fair and safe experience for all users.
  • Other purposes they disclose when collecting your data. This ensures transparency and allows you to make informed choices about sharing your information.

2.2 How we use your Personal Data for marketing activities

  • Digital marketing encompasses various techniques such as social media, display advertising, Search Engine Optimization (SEO), Search Engine Marketing (SEM), and push notifications (e.g., using open graph techniques, etc.);
  • We will initiate a Migration Process to transfer your reviews from our Site to the site/application of any of our subsidiaries and/or affiliated companies.
  • Communicating such marketing to you by various means, where applicable (including by SMS, WhatsApp, or email).
Kindly be informed that you can choose not to receive any promotional materials from us, including information regarding the Migration Process. If you wish to do so, you may contact us using the contact details provided below, and we will ensure that your preferences are respected.

2.3 Basis of Processing

As per our Privacy Policy, we may obtain, handle, utilize, or reveal your Personal Data as required, to the extent necessary, for a valid legal basis, as described below:
By visiting our Site and/or making a reservation with us, you are giving us your consent to manage your Personal Data in accordance with this Privacy Policy. This implies that we usually gather, utilize, reveal, or handle your Personal Data as per the conditions stated in this policy.
Your Personal Data may be processed to comply with contractual obligations that arise when you make transactions or bookings with us. These obligations are governed by our Terms and Conditions and this Privacy Policy, which apply when you use the services available on our Site.
Legal Obligations:
In some circumstances, we may use your Personal Data to fulfill legal obligations and comply with applicable laws, as well as to meet the requirements of governmental authorities or regulatory agencies.

3. Cross Border Data Transfer

It is possible to utilize the services offered by the Site globally. To enable this, you agree and recognize that your Personal Data could be accessed or transferred by entities worldwide through Google's Terms and Conditions. Your Personal Data may be moved from the country in which you are currently present while using our Services (Original Country) to another country (Recipient Country).

4. Rights with Respect to Your Personal Data

You possess certain rights with respect to your Personal Data in accordance with the applicable laws and regulations. You are entitled to ask for information about the handling of your Personal Data and receive a copy of it. Corrections and/or deletions of your Personal Data can be requested by you in certain situations. You can also ask for the processing of your Personal Data to be restricted or objected to it in specific cases. If you feel that your data privacy rights have been violated or you have suffered damages due to the illegal handling of your Personal Data, you have the right to complain to the relevant data privacy authority.
It is entirely up to you whether you choose to share your Personal Data with us. In the event that you have agreed to processing in the past but change your mind, we will honor your decision and fulfill our legal obligations accordingly.

5. Amendment & Update to this Notice

Kiss Tour reserves the right to make changes to this Privacy Policy in order to comply with changes in laws and regulations, modify our use practices, or to reflect advancements in technology. If we make any changes that affect the way we collect or use your Personal Data:
  • We will provide notice of such changes through a general announcement on the Site, or by sending an email to the email address associated with your account.
  • The changes will be incorporated into this Privacy Policy, and the date of implementation will be stated at the beginning of the Policy.
  • Your continued use of the Site, communication with us, or access to and use of services after any changes to this Privacy Policy will indicate your acceptance of the updated Policy and any amendments.
  • If you continue to use Kiss Tour services and our Site after the effective date of any modifications, updates, or amendments to this Privacy Policy, regardless of whether or not you have reviewed them, you agree to be bound by the revised Policy.

6. Removal of Your Personal Data

If permitted by law, you have the right to request us to remove any Personal Data we hold from our systems. To do so, you may submit a deletion request to us using the contact details listed below.
We will make reasonable efforts to erase your Personal Data without undue delay or within a time period as stipulated under applicable law. Alternatively, we will remove the means or personal identifiers that can be associated with you as an individual if:
  • The purpose for which the Personal Data was collected is no longer being served by retaining that data.
  • We are not required or permitted by law to retain the Personal Data.
  • We are mandated by applicable law to delete your Personal Data based on your request.
Please note that if you request us to remove your Personal Data, we may not be able to continue providing you with some of our services. By submitting a deletion request, you agree that we will not be liable to you for any losses or damages arising out of or in relation to the termination of services.

7. Retention

Unless you ask us to remove your personal information from our systems, we will retain it for as long as we need to provide you with our services, for our legitimate business interests, or as required by law. However, we will delete your personal data 5 years after you terminate or de-register your account with us, or after a longer period if required by law.

8. Protection

We take the security of your Personal Data seriously and use reasonable physical, technical, and organizational measures to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. However, it's important to keep in mind that while we have multiple safeguards in place to protect your information, no internet-based system is completely secure, and we cannot guarantee the complete safety of your Personal Data.
It's worth noting that the Site may include hyperlinks to other websites. It's important for you to be aware that we do not have any authority over these other websites. Also, keep in mind that we cannot be held liable for the privacy policies or procedures of these other websites. We strongly suggest that you carefully read the privacy policy of any website that collects your Personal Data that you choose to visit.

10. Complaints

If you have any concerns about how we handle your personal information, please get in touch with us using the contact details provided below. We take all complaints seriously and will keep your matter private. We will reach out to you shortly after receiving your complaint to discuss the issue and provide possible solutions for resolving it.

11. Contact Details

If you need any assistance concerning this Privacy Policy or if you wish to review and/or rectify your Personal Data, please don't hesitate to get in touch with us via:  
Phone: +84 901 00 6844
Address: 225 Nguyen Xi St, Binh Thanh Dist., Ho Chi Minh City, Vietnam