FAQs

You ask, KissTour answers

Motorbike Tours & Booking

• Why does the company has the name KissTour?

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  KissTour, formerly Saigon Kiss Tours, has rebranded while staying true to its essence. The name “Saigon Kiss” playfully refers to a burn on the thigh from a hot motorbike exhaust – a mark that our founder proudly carries. Many Vietnamese people have a “Kiss” too! This story connects us to many Vietnamese who share the same experience.

• Why is your team an all lady drivers team? Do you have boy drivers?

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  Our team is an all-lady drivers’ team as part of our commitment to empowering local women and providing them with sustainable job opportunities. Currently, we do not have male drivers. If there are any guests that weigh more than 100 kgs or 220 pounds, we will arrange suitable drivers for them. We’ve been hosting a lot of heavy and tall guests and we know how it goes.

• Can we kiss your lady drivers?

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  As part of ensuring a comfortable and respectful working environment for our team and clients, we request that guests refrain from inappropriate physical contact with our tour guides. To maintain this commitment, we retain the right to refuse any booking requests if we suspect any intentions that are inconsistent with our mission and values. Before the tour starts, male guests are instructed to put their hands on the back of the scooters for a smooth ride. 

• What sets KissTour apart from other motorbike tours in Ho Chi Minh City?

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  It’s our commitment to providing you with a seamless and enlightening experience through our meticulously recruited and well-trained tour guides. Unlike other tours advertised as “local students tours from English class”, our guides are not amateurs. We are professionals experienced in guiding and driving, ensuring your safety while imbuing your journey with real insights about the city.

   

  We take great pride in our lady tour guides who are fluent English speakers, not just learning the language. Before they join our team, they go through a rigorous interview process to ensure they can provide the highest quality service and communicate effectively. 

   

  Be aware that not every team that wear Ao Dai long dresses online are the women team from KissTour. We highly recommend you book directly with us on our this website or WhatsApp +84901144116 to guarantee that you book with the Original KissTour Company.

• Are there any restrictions or limits for the number of guests to book?

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  We aim to keep our tour group sizes small for a personalized experience. You have the option to choose a private tour or join a group to meet other guests on tour (normally under 12 guests). However, we can cater to larger bookings upon request. Feel free to let us know.

• What happens if it rains?

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  Yes, our tours are conducted in all seasons. If it rains or the weather turns, we take necessary measures to ensure the safety and comfort of our guests. Our guides always prepare rain ponchos for all guests in case of rain and we often drive slowly in this case.

   

  Rain in Saigon is often unpredictable, often surprising us with sudden downpours that vanish as swiftly as they arrived. This short-lived, unexpected rain lends an enchanting allure to our tours. As it cascades down, it cleanses the city, leaving behind a sparkling tableau that is sure to captivate. Armed with rain ponchos and a spirit of adventure, exploring the glistening, rain-kissed streets of Saigon becomes an unsurpassed experience. 

   

  Thus, what may seem a disruption, adds an unexpected charm to your journey, making your tour intriguing and uniquely memorable. Just because there is a little rain, we suggest you not to waste a morning, afternoon or evening just staying inside the hotel. Come with us and have some fun with Saigon rain.

• Are our belongings safe during the tour?

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  We want you to enjoy your tour without any worries. So, we suggest you don’t wear expensive jewelry or anything that shines too much. It’s safer and you can relax more. Big cameras can be hard to carry around, especially in the rain. They can also slow us down during the tour. So, if you want to take pictures, it might be easier to use a small camera or your phone instead. That way, you can focus on having fun and seeing the sights.

• Are the tours beginner-friendly?

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  Yes, our tours are beginner-friendly and most of our guests are the first time on motorbikes when they come to us. No previous riding experience is needed. Safety briefing and instructions to get on and get off the bikes are given before every tour, ensuring comfort and safety. We ensure every guest feels comfortable and safe before the tour starts.

• Are your tours LGBT+ friendly?

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  KissTour welcomes and respects individuals from all walks of life, including those from the LGBT+ community.

• Are your tours family-friendly?

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  Looking for some quality family time? Our tours are perfect for families! We make sure everybody has fun, no matter their age. With comfortable rides, kid-friendly activities, and peaceful places for adults, our tours are made for families. 

  We believe that time spent with family is worth every second and our tours aim to enhance that quality time with a seamless and enjoyable journey! If you want to make your tour private, feel free to let us know.

• I have small kids, can they join the tour with us?

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  Our tours are not only fun but also safe for your little ones. 

   

  We’ve had many young adventurers join our tours in the past and their feedback has been amazing. Many of them have shared that the experience was one of the best they’ve ever had.

   

  For children above 7, considering their size, we recommend that we have separate drivers for them to ensure they have plenty of space and comfort during their journey. This allows them to better enjoy the ride and fully immerse in the tour experience. However, it’s all the parents’ choices. Feel free to discuss this with us.

• Are the tours only for women or can men participate as well?

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  Despite our drivers being all women, our tours are open to everyone – men, women, and children alike.

• Can you accommodate dietary requirements or allergies?

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  Definitely! Once we are informed ahead, we can make arrangements to cater for various dietary restrictions and allergies.

• How do you support the local women in the community?

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  By employing only female drivers, we provide them with sustainable employment, uplifting their financial situation and empowering them to become independent. We’re the only motorbike in Vietnam that is truly founded by a local woman and led by women. 

  Our back office team and tour supporters team might have male staff but those who drive the bikes and guide the tours are all females.

• Will you pick us up from the hotel, Airbnb?

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  Yes, we offer pick up and drop-off services from centrally located hotels for most of our tours. The pick-up and drop off in District 1, 3, and 4 will be free of charge.

• How many stops do we make during the tour?

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  The exact number of stops varies by tour, but we ensure a good balance between driving, exploring and rest periods. Most of our tours are half day or 1 day only.

• Can I drive the motorbike? I don't need a driver.

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  The motorbike tours of KissTour are not self-drive tours. We have local drivers for all of the guests. Some guests can ride the bike for sure but we will not risk letting you ride the bike in the hectic traffic of Vietnam. Even when you have the motorbike driving license in your country, it’s not valid in Vietnam traffic law. To guarantee the safety of our tours, we arrange drivers for each of you.

• Can we customize our tour itinerary?

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  We are flexible and can help customize your tour itinerary based upon your interests and preferences, given appropriate advance notice.

• Can I book a last-minute booking?

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  We accept last-minute bookings depending on the availability. We recommend booking in advance to secure your preferred date and tour. For last minute bookings, you can send us a iMessage or WhatsApp to +84 901 144 116

• Will you recommend a private tour or small group tour for me?

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  Both private and small group tours have their unique advantages. If personalized attention and flexibility is your preference, go for a private tour. For a more social experience, a small group tour would be ideal.

• Can you suggest any clothing to ensure my safety and comfort during the tour?

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  For comfort and safety, it’s recommended to wear comfortable shoes or flip-flops. If you go on a night tour, wear anything that makes you feel comfortable. If you want to look good in pictures, bright colors might help. If you go on a daytime tour, long pants, a lightweight jacket or long-sleeved shirt for sun protection, and bring a hat and sunglasses if you want. We prepare helmets for you. In the rainy season, we have rain ponchos for you too.

Airport Fast Track

• What is the KissTour airport fast track service?

  Fast track is a priority immigration service at Vietnamese airports. Our staff waits at the aircraft exit — before the immigration counter — holding a sign with your name, then escorts you through the fast track immigration counter with your documents pre-checked. Most guests clear immigration in 5–15 minutes instead of 30–90 minutes at peak hours.

• Which airports do you cover?

  All major international gateways in Vietnam: Tan Son Nhat (SGN, Ho Chi Minh City), Noi Bai (HAN, Hanoi), Da Nang (DAD), and Phu Quoc (PQC).

• How much does fast track cost?

  Pricing is per passport (per person), not per group. Arrival: Standard $30 USD, VIP $45 USD, VVIP $60 USD per person (Phu Quoc slightly higher). Departure: Standard $45 USD, VIP $55 USD, VVIP $75 USD. VVIP includes a private car to or from your hotel; traveling alone on VVIP is $70 USD arrival / $80 USD departure. Children under 11 pay 75% of the adult price, and night flights (8pm–6am) add $8 USD per person. Book arrival + departure together and the departure leg is 10% off — message us on WhatsApp for an exact quote for your flights.

• Is airport fast track legal in Vietnam?

  Yes, 100%. The service operates through officially authorized partnerships with Vietnamese airport authorities. Your documents go through the exact same immigration checkpoints — you simply use a dedicated priority lane with staff assistance.

• Do I completely skip the immigration line?

  No service can let you skip immigration entirely. Fast track is a priority lane with pre-checked documents, which cuts the actual processing to about 5–10 minutes.

• Where will your staff meet me at the airport?

  For arrivals: at the aircraft exit, before the immigration counter, holding a sign with your name. For departures: meet our staff at the airport entrance or check-in counter 2 hours before your flight — final meeting instructions are sent once your booking is confirmed, closer to your date.

• What information do I need to provide when booking?

  Just four things: a photo of your passport, your visa (if your nationality requires one), your WhatsApp number, and a photo of your flight ticket or booking confirmation.

• How far in advance should I book?

  The earlier the better. We offer a pay-by-cash option at the airport, so booking far in advance costs you nothing upfront — and you can cancel before the service date, so there is no risk. During peak season (December–February and the Tet holiday), book at least 3–5 days ahead. Last-minute? Still message us — we often can arrange it.

• Can you help with visa on arrival?

  Yes — and this is where fast track saves the most time. Our staff assists you at the visa-on-arrival counter first, then escorts you through the priority immigration lane.

• Does fast track include a hotel transfer?

  With our VVIP package, yes — a private car transfer to your hotel or residence is included on arrival, and private car pick-up from your hotel on departure. VIP includes luggage assistance and an escort to the exit or pick-up area. A private car can also be arranged as an add-on for any tier.

• How do I book fast track?

  Fast track is currently booked directly through WhatsApp. Message us at +84 901 006 844 with your flight number and the documents above, and we will confirm your booking.