At KissTour, we understand that travel plans can change for many reasons, such as visa issues, weather or personal circumstances. This is how cancellation and refunds work.
Tours
- Free cancellation up to 24 hours before your tour starts: full refund. Payment transaction fees are non-refundable.
- Cancellations within 24 hours of the tour start: the refund is decided case by case, depending on the tour. Contact us and our team will confirm. We can also help you reschedule your tour.
- For bookings with the number of guests from 10 or tours that require customization, we might require payment prior to the start of the tour due to the amount of preparation we need to do before the tour. For those bookings, last-minute cancellation might be charged case by case.
- No-shows may incur a charge.
Airport Fast Track
- Free cancellation before your flight: full refund if you paid in advance. Payment transaction fees are non-refundable.
- Nothing to prepay: you can pay after your service.
- If your flight is cancelled, there is no charge.
- No host, no charge: if our host is not there to meet you, you pay nothing.
How to cancel
- Notification: Please contact us by Phone (+84)901 00 6844, or WhatsApp (+84)901 00 6844, or email [email protected] to let us know.
We appreciate your cooperation in notifying us as soon as possible about any changes. Thank you for choosing KissTour!
